1st. South America Global Conference Quality
Excellence for the Telecommunication Industries-TL 9000
April 24 - 25, 2001 Hotel Inter-Continental
Buenos Aires, Argentina
Agenda
Tuesday, April 24, 2001
8:00 Registration
9:00 Welcome
  Mr. José F. Lopez, General Manager IRAM
Mr. Jack Pompeo, TeleCentric, VP Business Development QuEST Forum Project Director
9:30 Inauguration
  Dr. Henoch D. Aguiar, National Secretary of Communications
10:00 Partners for Excellence !

 

Mr. Enrique Genzone - Executive Director and Board Member -
Information & Communication Networks - Siemens
10:30 QuEST Forum Chairman's Vision for 2001
  Ms. Olga Striltschuk; Corporate Vice President and Director of Performance Excellence Motorola
11:00 Break
11:30 Alcatel´s Vision
  Karl-Heinz Augenstein, VP Customer Satisfaction and Quality, Alcatel
11:50 QuEST Forum History and TL 9000 Overview,
  Mr. Jim McDonnell, SBC, Executive Director, Strategic Services
Mr. Jack Pompeo, TeleCentric, VP Business Development _QuEST Forum Project Director
13:00 Lunch Buffet
14:30 Services Provider's Vision for Latin America
  Mr. Alejandro Florido Vice President of Operations AT&T Argentina
14:50 BellSouth's Vision of QuEST Forum
  Mr. Don Pickens, Network Vice President of the Regional Network Operational Centers
BellSouth Telecommunications
15:10 Service Provider's Vision Telefónica
  Mr. Rodolfo Holzer, Network Infrastructure Executive Director Telefónica
Mr. Jorge Perri, Network Strategies Director Telefónica
15:30 TL 9000 _ The Way to the Excellence
  Mr. Alejandro Gallo - Re-engineering & Quality Director Telecom Argentina
16:00 Break
16:20 TL 9000 Measurement System
  Dr. E. Douglas Harris, Associate Dean Erik Jonsson School of Engineering and Computer Science, University of Texas at Dallas (UTD)
17:00 Closing
18:00 Evening Welcome by Siemens
Wednesday, April 25, 2001 - TL 9000 Workshops
9:00 TL 9000 Quality Management System Requirements Workshop
  Karl-Heinz Augenstein, VP Customer Satisfaction and Quality, Alcatel, Moderator
Ashok Dandekar, Director Quality & Program Management, Fujitsu Network Communications
Greg Feldman, Director of High Performance Business Systems, Motorola
Brendan Pelan, Supplier Quality Leader, Verizon
The Requirements Workshop presentation will include a discussion of TL 9000 Hardware, Software, and Service requirements. The workshop will emphasize the intent of the requirements in Quality System, Design Control, Process Control, Training, Quality Improvement, and Customer Satisfaction categories. The presenters will share their experience in implementing TL 9000 in their organizations. They will provide implementation tips. They will also highlight changes due to the new ISO 9000:2000 versions.
10:30 Break
11:00 QuEST Executive Panel Discussion: "The View from the Top"
  Ms. Mónica E. García, President & CEO, Complas, Inc
Mr. Jerry Cates, VP and Director of Quality, Corning Cable System
Mr. Barry D'Amour, VP Quality and Operations Strategic Planning, Nortel Networks
12:30 Lunch
14:00 National Commission's Vision of Communications
  Mr. Carlos Forno CNC President
14:30 The Unified Theory of Quality
  Greg Watson, ASQ President
15:00 TL 9000 Quality Management System Measurements Workshop
  Matt Lindsay, Senior Staff Engineer, Tellabs Operations, Inc.
John Walz, Supply Chain Network Quality Manager, Lucent Technologies
Rick Werth, Associate Director, Supplier Quality Management, SBC
16:00 Break
16:15 TL 9000 Quality Management System Measurements Workshop ( continuation )

The Measurements Workshop will present for interactive discussion, the development and use of the approved TL 9000 measures which include: Customer problems, fix response time, delivery, system outages, software aborts, and hardware returns. Both a customer and supplier perspective will be included, followed by proposed measures to be considered by the QuEST Forum.

The workshops will be interactive with time for questions.
17:30 Closing
21:00

Dinner _ Señor Tango